Privacy Notice
Your privacy is very important to me and you can be confident that your personal information will be kept safe and secure and will only be used for the purpose it was given to me. I adhere to current data protection legislation, including the General Data Protection Regulation (EU/2016/679) (the GDPR), the Data Protection Act 2018 and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
This privacy notice tells you what I will do with your personal information from initial point of contact through to after your therapy has ended, including:
• Why I am able to process your information and what purpose I am processing it for
• Whether you have to provide it to me
• How long I store it for
• Whether there are other recipients of your personal information
• Whether I intend to transfer it to another country,
• Whether I do automated decision-making or profiling, and
• Your data protection rights.
I am happy to chat through any questions you might have about my data protection policy and you can contact me via email.
'Data controller' is the term used to describe the person/ organisation that collects and stores and has responsibility for people's personal data. In this instance, the data controller is me.
I am registered with the Information Commissioner's Office: registration number ZA108825.
My phone numbers are: UK +44 7930 383496 or German - +49 152 25931921. My email address is: hello@daniellecrawshaw.co.uk.
My lawful basis for holding and using your personal information
The GDPR states that I must have a lawful basis for processing your personal data. There are different lawful bases depending on the stage at which I am processing your data. I have explained these below:
If you have had therapy with me and it has now ended, I will use legitimate interest as my lawful basis for holding and using your personal information.
If you are currently having therapy or if you are in contact with me to consider therapy, I will process your personal data where it is necessary for the performance of our contract.
The GDPR also makes sure that I look after any sensitive personal information that you may disclose to me appropriately. This type of information is called 'special category personal information'. The lawful basis for me processing any special categories of personal information is that it is for provision of health treatment (in this case counselling) and necessary for
a contract with a health professional (in this case, a contract between me and you).
How it might look
How I use your information
Initial contact.
When you contact me with an enquiry about my counselling services I will collect information to help me satisfy your enquiry. This will include your email address and phone number. Alternatively, your GP or other health professional may send me your details when making a referral or a parent
or trusted individual may give me your details when making an enquiry on your behalf.
If you decide not to proceed I will ensure all your personal data is deleted within 1 month. If you would like me to delete this information sooner, just let me know.
While you are accessing counselling.
Rest assured that everything you discuss with me is confidential. That confidentiality will only be broken if A) if you are at risk of harm I may need to contact your GP or other care providers. B) If you tell me about direct risk of harm or abuse to anyone or C) If you reveal knowledge of plans for terrorism there may be a legal requirement for me to report this to the relevant authorities.
I will always try to speak to you about this first, unless there are safeguarding issues that prevent this. >
Your information is stored in a locked filing cabinet or is password protected. I will keep
this information for up to eight years, at which point it will be deleted. I may use this information to track the progress of our work together or in discussion with my supervisor for reflection and guidance. Your contact information may also be passed to my appointed Therapeutic Executor so that you are informed should anything happen to me that prevents me from attending a session and from communication with you directly, such as serious illness.
Your Rights:
Right of access - you have the right to request a copy of the information that I hold about you.
Right of rectification - you have a right to correct data that I hold about you that is inaccurate or incomplete.
Right to be forgotten - in certain circumstances you can ask for the data we hold about you to be erased from our records.
Right of portability - you have the right to have the data I hold about you transferred to another organisation.
Right to object - you have the right to object to certain types of processing such as direct marketing.
You have the right to complain if you are unhappy with any of the above by contacting the Information Commissioners Office although I trust that you will try to discuss this with me in the first instance.